Terms of Service

The short version

You keep ownership of your content. You approve every enforcement action before anything is sent. You can cancel any time.

Who we are

Knockoff is a product of Knockoff Data, LLC ("Knockoff", "we", "us"). These terms are an agreement between your company and us. By using the service you accept them.

Your account

Give us accurate account information and keep it current. Keep your credentials safe. You are responsible for everything that happens under your account.

Team members you invite act on your company's behalf, and their approvals bind your company the same way yours do.

What the service does

Knockoff monitors marketplaces and the open web for listings that misuse your product images, your brand, or your designs. It assembles evidence for each match and prepares an enforcement package for your review.

Detection is automated but conservative by design. An AI check can only reject candidate matches, never create them. Scan results show which surfaces were checked, and a surface the scan did not reach is marked unchecked.

If your subscription includes full-service enforcement, and only after you sign a Letter of Authorization, Knockoff prepares the exact notice for your review. After you approve it, Knockoff staff review it for completeness, sign it, and submit it as your authorized agent on the platforms that accept agent filings. Where a platform does not accept agent filings, or requires an enrollment only you can complete, you receive the match with its evidence and a link to the platform's own reporting form, and you submit the notice in your own name. The plan page lists which platforms we can file on directly and which require a one-time enrollment from you.

Your representations

You confirm that the products, images, and brands you monitor are yours, or that you are authorized to enforce them. You confirm that the rights information you give us, including registration numbers, ownership records, and your company's legal name, is accurate and current. You will tell us promptly if it changes.

Before you approve an enforcement action, you will consider whether the listing may be a lawful use of your material, including fair use, licensed use, or the sale of genuine goods you placed on the market. You make that judgment. We give you the evidence and the listing so you can make it.

You will not use the service to target legitimate resellers of your own goods, and you will not use it to harass sellers you have no claim against.

Approvals and filings are yours

When your subscription includes enforcement filings, nothing is sent until you approve it. Before approval, you see the exact notice or platform report that will be used. When you approve a case, you make a legal attestation in your own name, and we record it with the evidence attached.

If your subscription includes full-service enforcement, we submit the approved notice for you as your authorized agent under the Letter of Authorization you signed. The notice names you as the rights holder and names Knockoff as the agent acting for you. The signature on a copyright notice is a named Knockoff employee. We do not file anything you have not approved.

If your subscription includes enforcement packages but not full-service enforcement, you approve and submit the notice in your own name through the platform's reporting form.

If your subscription does not include enforcement packages, we provide the match and its evidence. The service does not present a notice for your approval and does not submit one for you.

A false or bad-faith claim can carry legal consequences, including liability for misrepresentation. We review every package before release for completeness. We are not your lawyer and nothing in the service is legal advice.

Full-service enforcement

What you are authorizing. Only once you sign a Letter of Authorization, you appoint Knockoff as your authorized agent for one purpose: to prepare, sign, and submit intellectual-property takedown notices and related correspondence to online platforms on your behalf. This includes registering with platform reporting programs as your agent, submitting notices you have approved, answering routine platform questions about those notices, and withdrawing a notice we filed.

What you are not authorizing. The appointment does not permit us to start, defend, or settle any legal proceeding. It does not permit us to respond to a counter-notice on your behalf. It does not permit us to send cease-and-desist letters, demand payment, or negotiate a settlement with a seller. It does not permit us to give you legal advice. It does not permit us to act for you on any matter other than the takedown notices described above. These limits are the same limits written into the Letter of Authorization.

The Letter of Authorization. You sign the Letter of Authorization electronically in the product. The person who signs confirms they are authorized to bind your company. We record the signing event, including the exact document text shown, the time, and the network address it came from, and we keep that record with the signed document.

Each Letter of Authorization carries a version. If we make a material change to its text or scope, the change takes effect only when you sign the new version. Until you do, we continue to act under the version you already signed, or we stop filing if the platform requires the newer text.

You may revoke the Letter of Authorization at any time from your account. Revocation takes effect when Knockoff receives it, which for in-app revocation is the moment you submit it. It stops all future filings. It does not withdraw notices we already sent, because those notices are already with the platform. If you want an already-sent notice withdrawn, ask us and we will withdraw it.

The Letter of Authorization expires when your subscription ends, whether you cancel it or we do. After it expires we will not file for you. Records of filings we already made are kept as described in the Privacy Policy.

Where our work stops. A seller who is reported can file a counter-notice. For a copyright takedown, a counter-notice is a formal statement, made under penalty of perjury, that disputes the takedown under 17 U.S.C. 512(g). When a valid copyright counter-notice is filed, the platform will typically restore the listing not less than 10 and not more than 14 business days after the platform receives the counter-notice, unless the rights holder files a court action seeking to restrain the seller and the platform is told in time. That window runs from the platform's receipt of the counter-notice, not from when Knockoff forwards it to you, so the time you have to act is shorter than 10 business days from our email. Knockoff notifies you promptly, sends you the counter-notice, explains the deadline, and gives you the complete evidence pack. Knockoff does not file lawsuits, does not respond to counter-notices for you, and does not give legal advice. The decision to go to court is yours alone. If you want legal advice, get it from a lawyer who represents you. Trademark reports and other non-copyright reports are not governed by 17 U.S.C. 512(g). Those platforms set their own restore rules, which may differ or may not exist. Knockoff still forwards what the platform sends and still does not respond or sue for you.

Withdrawing a notice. If we receive specific evidence that a notice we filed as your agent was mistaken, for example a license, proof that the goods are genuine, or a showing we reported the wrong listing, we may withdraw that notice without waiting for you. We will tell you when we do. This is not a promise to investigate every seller complaint, and nobody other than you and Knockoff can enforce this section. You may also ask us to withdraw any notice we filed for you, and we will do so.

Platform rules. Every platform sets its own rules for agent filings. Some require a separate enrollment or a separate document from you. Some do not accept agents at all. We will tell you which is which, and where a platform requires something only you can do, that step is yours.

We are not a law firm

Knockoff is not a law firm and does not practice law. Using the service does not create an attorney-client relationship between you and Knockoff or anyone working for Knockoff. Nothing in the service, in our filings, in our support messages, or on our website is legal advice.

Every enforcement decision is yours. We prepare evidence. Where your subscription and the platform allow agent filing, we file notices you have approved. Where your subscription includes enforcement packages but not agent filing, you submit the approved notice yourself. Subscriptions without enforcement packages provide evidence only. We do not tell you whether you have a valid claim, whether a use is lawful, or whether to take legal action. For those questions, get your own lawyer.

No guaranteed outcomes

Whether a platform removes a listing is the platform's decision, not ours. We do not promise that we will detect every infringement, and we do not promise that any listing will come down.

This applies to full-service enforcement as well. Filing as your agent does not make removal more certain, and a listing that comes down can go back up if the seller files a counter-notice.

Acceptable use

Do not resell or scrape the service. Do not reverse engineer it. Do not submit someone else's intellectual property as your own. Do not use the service for anything unlawful.

Payment

The service is a monthly subscription billed through Stripe, at the prices listed on the pricing page.

You can cancel any time from the billing portal. Access runs to the end of the period you already paid for.

Money-back guarantee. If you email hello@knockoff.co within 30 days of your first payment, we refund that payment in full. The guarantee applies once per company, to the first paid month. On the full-service plan, the guarantee ends the moment we file the first notice as your authorized agent. After that, cancellation follows the paragraph above and no refund is owed.

Cancellation and deletion

Cancel any time. To delete your account, email hello@knockoff.co. We remove your data as described in the Privacy Policy.

If you cancel your subscription, your Letter of Authorization expires with it and we stop filing on your behalf. Notices already filed stay filed. Ask us if you want any of them withdrawn.

Service availability

The service is provided as-is and as-available. We do not offer an uptime guarantee. We may change or discontinue features, and we will give notice before we remove a material paid feature.

Disclaimers

To the fullest extent the law allows, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

Our total liability for any claim, including any claim arising from work we do as your authorized agent, is capped at the greater of one hundred dollars ($100) and the amount you paid us in the twelve months immediately before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. This cap does not limit your indemnification obligations, liability for fraud, willful misconduct, or gross negligence, or liability for a knowing material misrepresentation under 17 U.S.C. 512(f) that we made independently of your warranties and approval.

Some jurisdictions do not allow these limits. Where that applies, our liability is limited to the fullest extent the law permits.

Indemnification

You will indemnify us against claims arising from your content, your attestations, and your enforcement filings.

This includes claims arising from a notice we filed as your agent, where the claim arises from rights information you gave us that was inaccurate or incomplete, or from a takedown you approved. This does not cover claims arising from our own gross negligence or willful misconduct, a notice we filed that you did not approve, or a knowing material misrepresentation we made independently of your warranties and approval.

This indemnification is not limited by the limitation of liability. If we are sued on a claim this section covers, we will notify you promptly. You will control the defense and any settlement of that claim, except that you may not settle in a way that imposes an admission, an injunction, or a payment obligation on Knockoff without our prior written consent. If you do not assume the defense, we may defend the claim and recover our reasonable defense costs from you under this section.

Governing law

These terms are governed by the law of the State of Alabama. The state and federal courts of Alabama have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

Changes to these terms

We will update this page and revise the date at the top when these terms change. If a change is material, we will announce it by email. Continued use of the service after a change is acceptance of it.

Contact

Questions about these terms go to hello@knockoff.co.